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Serco and Dr. Soliman Fakeeh Hospital

Partnership Agreement between Serco and Dr. Soliman Fakeeh Hospital

Serco and Dr. Soliman Fakeeh Hospital entered into a Partnership Agreement on Sunday 8th July 2018 to transform facilities management services at Dr. Soliman Fakeeh Hospital (DSFH) in Jeddah for the next 5 years. Serco has been working with DSFH for 6 months to design new service methodology, bringing its knowledge of international best practice and technology in specialist Healthcare Facilities Management. This is a great opportunity for both Serco and DSFH to benefit patient experience in Jeddah by working together to bring new service methodologies, ways of working and technology to the Healthcare sector in Saudi Arabia. The agreement covers 12 facilities management service lines and it is anticipated that these new methods of working will result in improved performance management, a 30% decrease in reactive maintenance and a 20% improvement in asset availability. The agreement was signed by Mr. Sanjay Shah (Executive Vice President, DSFH) and Ahmed ElHouri (General Manager, Serco Middle East) in the presence of Mr. Philip Hammond, the Chancellor of the Exchequer of the United Kingdom of Great Britain and Northern Ireland.

Serco is a British services company listed on the FTSE 250. Serco currently provides facilities management and non-clinical services to 12 Healthcare facilities in the Middle East including Cleveland Clinic Abu Dhabi and King’s College Hospital London Clinics in the United Arab Emirates. Serco employs over 4,500 people across the Middle East working across in Healthcare, Aviation, Defence and Transport.


Services lines included: Building engineering, portering, housekeeping, pest control, elite patient services, helpdesk, CAFM, health and safety, waste management, transport, accommodation, linen and laundry”

Fakeeh. Care is a highly regarded pioneering and leading integrated healthcare brand in Saudi Arabia established in 1978, with the largest private hospital in the Kingdom. The group is a collection of businesses providing primary, secondary, urgent and tertiary healthcare services, and with medical and nursing education for the communities. It is also entering the Dubai market with a state of the art Fakeeh University Hospital.



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